Position Function:
Under the general administrative direction of the Residential Services Treatment Director, the Clinical Manager is responsible for the development, implementation, maintenance and evaluation of the clinical services provided to clients and families provided through the Secure Assessment Facility. The Clinical Manager is responsible for hiring, clinical and personnel supervision, evaluation, and scheduling of the clinical therapists and clinical case managers. The Clinical Manager facilitates client intakes, clinical services, client discharges, communication with families and partnering entities and coordinates the treatment team to oversee and implement the overall clinical, assessment, and case management services provided to residents in the program. The Clinical Manager maintains and upholds standards and makes sure that each client and family is receiving quality assessment, service planning, therapy, and all recommended services to achieve positive client outcomes. The Clinical Manager provides supervision to assigned staff and facilitates treatment team meetings to coordinate services. The Clinical Manager ensures that client documentation and client records are accurate and completed in a timely manner. The Clinical Manager communicates and coordinates with program staff to ensure effective delivery of therapeutic programming. The job requires sensitivity to the population’s trauma history, life experiences, cultural and socioeconomic characteristics.
Requirements:
Education: A master’s degree in clinical field such as social work, counseling or psychology. Licensure as a LCSW, LMFT, or LPC.
Experience: Five years of direct supervision experience in a clinical setting. Three years of experience providing treatment services
to children with emotional disorders, including one year in a residential setting. Residential treatment center experience given preference. Licensure as a Residential Child Care Administrator preferred.
Functional: The Clinical Manager coordinates with the Residential Services Treatment Director – Wichita Campus, Director of Residential Services-Wichita Campus, Program Manager, and treatment team members to ensure that the clinical goals of the program and residents are achieved, including the full implementation of trauma-informed care; that clinical fidelity to the trauma-informed care model meets standards; that children are receiving the clinical services needed, that assessments and service plans are completed and reviewed for quality and accuracy; and that staff are supported in learning and maintaining their skills in trauma- informed care interventions.
Additional Function Requirements:
- Competence in the principles and techniques of trauma-informed care; teaching and coaching of these principles and techniques
- Collaborate with youth, families, treatment team, and staff for optimal services
- Create clinical structures in plans of service and assessment tools; support their use and the clinical quality of case record documentation
- Oversee continued stay guidelines for youth served, reviewing each child’s goals and services provided to ensure they align with the child’s strengths, needs and permanency plan. Provide written confirmation that the child continues to meet criteria for the program, is benefitting from the Treatment Model, and that a less restrictive setting is not more appropriate to meet the child’s needs.
- Demonstrate excellent communication and interpersonal skills and the collaboration with youth, families, collaborating agencies, outside professionals and ACH Child and Family Services staff
- Demonstrate good judgment and the ability to work independently
- Demonstrate continuous learning through supervision, continuing education and experience
- Experience and ability to generate revenues to offset clinical expenses through billing of services provided
- Must be able to handle a high degree of emotional stress related to resident issues
- Must have excellent writing skills and the ability to complete reports and documents in a timely manner
- Must possess a valid Texas driver’s license and have a driving record that is within the guidelines of the insurance underwriter
- Must not have been convicted of a felony or criminal offense against a child
- Must have the ability to work flexible hours
- Must be able to think globally, solve problems, and make good decisions with critical thinking skills
Working Conditions:
Position includes exposure to parents, guardians and conservators as well as to youth with behavioral problems, including possible physical aggression. A dependable personal vehicle is required for travel.
Exposure to Confidential Information:
The position will have access to confidential records including resident and personnel files. Must maintain confidentiality and follow policies related to personnel and client records.
Key Expectations/Responsibilities:
Leadership and Supervision:
- The Clinical Manager is responsible for the development, implementation, maintenance and evaluation of the clinical services provided to clients and families provided through the Secure Assessment Facility
- The Clinical Manager facilitates client intakes, clinical services, client discharges, communication with families and partnering entities and coordinates the treatment team to oversee and implement the overall clinical, assessment, and case management services provided to residents in the program
- Assigns cases and creates and implements schedules for all clinical services
- Coordinates and supervises clinical staff providing constructive feedback and professional guidance
- Provides personnel with clinical training and opportunities for continuous development
- Provides weekly consultation and supervision of assigned staff.
- Reviews and approves clinical and case record documentation for clients in the program to ensure effective and timely clinical services are being delivered with each client and family.
- Ensures that assessments and service plans meet all requirements and are individualized to meet each client’s needs with meaningful goals and progress updates.
- Assists staff with client placement stability by facilitating placement disruptions meetings and debriefings.
- Provides data to the Director of Quality Assurance for Quality Care Committee review
- Attends and participates in program staff meetings and provides weekly clinical case consultation
- Coordinates and maintains documents and files for services provided through MOUs with outside agencies regarding clinical care (i.e., psychiatry, occupational therapy, etc.)
- Coordinates timely and quality treatment team meetings, service plans, and discharge plans with all identified parties.
- Ensures that after care services are provided for clients and families post program participation.
Training:
- Continues to develop and provide program and agency staff training on trauma- informed care and other clinical skill development
- Facilitates staff training on TBRI® and other clinical skills as needed
- Maintains personal training hours to meet all contract, monitoring, or accreditation requirements.
Clinical Structures:
- Oversees individual, family and group therapy services for residents in accordance with level of care, contract requirements, and accreditation or other associated standards.
- Facilitates in collaboration with the Program Manager in the development, training and implementation of trauma-informed programming and clinical structures
- Evaluates performance of therapists, case managers, and contracted service professionals
- Monitors compliance to legal guidelines, internal policies and quality standards
- Implements and ensures that life and social skills groups are delivered to meet client needs.
- Assists in the development of clinical structures to provide intensive level of care services
Planning:
- Facilitates clinical program planning with the Residential Services Treatment Director – Wichita Campus and treatment team members to continuously improve resident experiences and outcomes.
- Participates with clinical staff across programs to continuously improve clinical services and the clinical development of staff including developing clinical structures for assessments, monitoring tools, training needs and coaching strategies
- Participates in Performance and Quality Improvement processes, planning, and performance improvement tasks.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
